| Marketing Strategies |
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| It is a certainty The Trust Nexus Repository will be a collection of geographically distinct
repositories. It is very likely these repositories will be run in cooperation with
governmental agencies. |
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| In the United States, The Trust Nexus will solve all of the problems raised by the Real ID Act
without any of the problems of
privacy and governmental oppression. The Department of Homeland Security has already spent
hundreds of millions of dollars trying to solve the problem of reliable identity. We
expect to receive significant funding from the Department of Homeland Security. |
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| In the European Union, the user centric
nature of The Trust Nexus resolves all the privacy
concerns specified by ENISA. A system that secures identity, maintains privacy and
eliminates fraudulent financial transactions will certainly gain support from the European
Union. |
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| Considering China, "The number of
mobile phone subscribers in China had amounted to 702.7 million by the end of July, more
than the combined populations of the U.S. and the Eurozone, according to statistics by the
local government." (ref)
Chinese government officials should enthusiastically adopt a workable identity
management system based on cell phones. |
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| We expect to become both the de jure and de facto system
of national identity for all nations. |
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| The identity infrastructure we are creating will depend on
NFC enabled cell phones. We estimate that in three to five years NFC enabled cell phones
will be ubiquitous. Consumers change out their cell phones about every eighteen months. As
applications arise the demand for NFC mobile devices will increase. Most likely, NFC will
be a standard feature on most new cell phones in two to three years. This is a
fairly short time period for creating a new technology infrastructure. |
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| A key component of our infrastructure will be an easy to
use digital wallet where credentials can be securely provisioned and
transactions occur smoothly. This digital wallet will be the cornerstone of NFC
technologies on mobile devices and provide the interface for identity, marketing
and financial services. Every
aspect of digital life that depends on identity and transactions will flow through the
digital wallet. |
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| The digital wallet on NFC enabled cell phones will be one
of the most valuable assets in the digital age.
The digital wallet and supporting infrastructure will be based on industry standards that
will enable the mobile network operators (MNOs) to meter
services that flow through their networks and participate in new marketing/advertising
models. |
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This metering process will prevent others from disenfranchising the MNOs and will enable the MNOs
to participate in a wide array of m-Commerce activities:
- financial transaction processing
for m-Commerce (mobile to mobile payments, mobile to Internet payments, mobile to retail
POS payments, mobile to account payments, money transfers, currency exchange,
micro-payments for vending, mobile ticketing, mobile billing, etc.)
- gaming
- authentication services
- digital signatures
- mobile banking (especially for
those who have no access to banking services)
- government services transactions
- digital rights transactions for
software licensing and digital entertainment
- new marketing/advertising models
(e.g., dynamically provisioning special offers, rewards cards, coupons, advertising based
on a user's profile/preferences, etc.)
- health care records
- health care notifications and
alerts
- insurance transactions of all
types
- m-Learning/Educational services
- digital agents for scheduling and
knowledge acquisition
- travel guides
- many other services yet to be
created
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| The revenue sharing agreements between the MNOs and the
service providers will be mutually beneficial and the micro-payments will most likely be
at a level that will be minimal on a per-transaction basis. The service providers
will benefit from access to the mobile networks, access to the MNO's customer base and
access to a secure identity infrastructure. For example, would it be beneficial
for a mobile banking service provider to pay $0.001 (one tenth of one cent) per session
for the ability to provide a mobile banking service and for the assurance that the user
accessing their service is authenticated? |
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| There are many other possibilities. Imagine a world where
the MNOs control secure identity and can meter all types of services that flow through
their networks. It is a world in which the MNOs play a
dominant role in world commerce. |
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| One of the key features of the digital wallet will be the
enablement of new marketing/advertising models that that are light years
beyond the simple advertising managers currently available. Extreme target marketing
and detailed information tailored to specific users will be become a reality. |
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| The unique aspect of the digital wallet is that it is not
a "dumb card" or even a limited "smart cart"; it is an
application that can manage information flows. In our process for authenticating
credentials for identity and financial transactions a numerical value (the transaction ID)
will be sent to the digital wallet, be encrypted with the user's private key and then sent
back to the authenticating system. |
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| In creating the standards for the digital wallet we will
create an option that will allow additional information (service provider, item
descriptor, amount, transaction type, etc.) to be sent to the digital wallet along with
the transaction ID. This information will then flow to the The
Trust Nexus Marketing Infrastructure. Retailers, both Internet and
traditional brick and mortar, will welcome this option because they will benefit from the
marketing infrastructure. |
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| The marketing/advertising potential of the The Trust Nexus Marketing Infrastructure will be truly incredible. While privacy issues will need to be
addressed in a forthright manner, there is no doubt these issues can be addressed. On a
specific basis, consumers will be able to "opt in" or "opt out" of the
system for storing marketing data. Also, there will most likely be government set limits
on the type of data that can and cannot be stored (medical services, prescriptions, legal
services, etc.) and a time limit for how long any data can be stored. |
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| Consumers will have access to an Internet service
(accessible by mobile) where they will be able to set and check their marketing
preferences, receive special offers and manage their rewards programs. |
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| As a simple example, the profile manager in a consumer's
digital wallet could interact with the retail POS system at the local Starbucks.
During a purchase the barista could ask the customer if he/she would like to receive
special offers from Starbucks; just for signing up the customer would receive a digital
coupon for a free grande beverage of their choice. |
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| In accepting the offer a consumer would also agree to
allow the The Trust Nexus
Marketing Infrastructure to track his/her
purchases at Starbucks (and possibly other coffee shops and maybe even all types of coffee
purchases). The Trust Nexus
Marketing Infrastructure would pass this
information on to Starbucks which would use the information in a variety of ways (target
advertising, coupons, rewards cards, etc.). |
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| NFC technology will enable an integration between
the desktop and mobile platforms. All computers will soon have an NFC
interface (either an internal card or a portal device plugged into a USB port). NFC
enabled cell phones will be able to exchange information with the desktop platform for a
variety of purposes (single sign on, financial transactions, marketing profiles, etc.). |
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| There will be a process in which a consumer's
profile manager from his/her digital wallet will interact with a website's
advertising manager to provide extreme target advertising. A consumer who has not been to
Starbucks recently may see a web advertisement for a special "digital deal" on
his/her favorite beverage from Starbucks. With a simple click the "digital deal"
could be downloaded to the consumers digital Starbucks Rewards card. |
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| The full potential of the The Trust Nexus Marketing Infrastructure will be realized when the Starbucks example is scaled up to a
comprehensive consumer management / brand management system for Walmart, Amazon.com,
Target, etc. The possibilities are truly incredible. No doubt there are potentials
not yet imagined. |
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| The only weak link in this system is the security of the
cell phone if it is lost or stolen. If the cell phone is secured by a PIN or voice
ID it still may be accessible under current technology (e.g., the security of the
iPhone has several exploits). This is a solvable problem which we will leave to the
manufacturers of mobile devices. |
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| We have a methodical game plan. We will
first develop this technology for state driver's licenses and other government credentials
(Medicare, food stamps, passports, etc.). We are forming partnerships with a select group
of state agencies responsible for state driver's licenses to develop a prototype of this
technology. While we are in the very early stages of discussing this partnership, there
are no major roadblocks. We should have an announcement in a matter of weeks. Part of the
announcement will be a joint grant application to the Department of Homeland
Security. The federal government will fund the development of this
infrastructure. |
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| DHS has already given out hundreds of millions of dollars
to address the issues of the Real ID act. Last year's funding under the
"Driver's License Security Grant Program (DLSGP)" was almost $49 million (ref).
We solve the problems raised by the real ID act without any of the negative
consequences related to privacy and government control. Our system will also greatly
reduce cyber-crime. We are very confident that we will receive DHS funding
and support. |
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| In addition to DHS, we will also contact the White
House Office of Science and Technology Policy (http://www.ostp.gov) and key members of Congress to build a
broad bipartisan coalition for this new technology. Our technology will not only
secure identity for driver's licenses and create a de facto national identity system, it
will also dramatically reduce fraud in government programs (e.g., reducing patient
identity theft and the resulting fraud in Medicare, etc.). |
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| One of the significant aspects of our system is that
beyond legal name, legal address and recent photo (the information currently
available on a driver's license) we do not store any private data in the repositories
(this holds true for both government credentials and financial credentials). The
underlying concept of the Institutional Web of Trust
is that a collection of decisions made by legitimate institutions (represented as
encrypted hash codes) is stored not private data on individuals. Because our
technology produces a secure outcome and protects individual privacy, we are confident
of strong support from both sides of the aisle (this has been the case in our initial
discussions with political staff members). |
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| Once we create the prototypes and supporting systems for
state driver's licenses, we will give the technology away to all other states (and
eventually to all other governments) and then add other government credentials to the
system. |
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| We will have a national system where anyone who has a
digital driver's license or other government credential will be able to go to any
establishment that has an Internet connection and by utilizing free software from The Trust Nexus have their credential validated. |
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| Once the prototype system is complete for government
credentials, we will extend the system for financial credentials. For banks and
other institutions an individual could have a debit card, credit card, health insurance
card (with medical history), etc. added as a record to his/her digital wallet. The
applications will be universal. Any process that relies on identity will be
supported by The Trust Nexus. |
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| Once a complete prototype system is developed we will
field test the system at a major university. The NFC University Field Test
will integrate digital identity, mobile banking and all aspects of NFC technologies into a
university eco-system. |
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| At the beginning of every great endeavor there are people
who see the vision and there are people who deliberately refuse to look. |
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| When Alexander Graham Bell invented the telephone he first
tried to market his invention to the telegraph companies; the executives at the telegraph
companies, who were focused on improving their current system (a system that had the
dominant market share for communication), saw no need to invest in a new system. |
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| Flight, electricity, the automobile, radio, television and
many other innovations were all initially denigrated by skeptics who doubted the
feasibility or market potential of the innovation. |
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| Most recently, when Larry Page and Sergey Brin first
developed their search engine they approached Yahoo. Their grand ambition was to
sell their system to Yahoo for $1 million; the executives at Yahoo, who were focused on
improving their current system (a system that had the dominant market share for Internet
search), saw no need to invest in a new system which later became Google. |
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| The
Innovator's Dilemma, by Clayton M. Christensen is a classic book that analyzes the
organizational psychology of skepticism towards new ideas. |
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| "Christensen writes that even the best-managed
companies, in spite of their attention to customers and continual investment in new
technology, are susceptible to failure no matter what the industry..."
"...there is something about the way decisions get made in successful organizations
that sows the seeds of eventual failure." |
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| Executives (and academics) who have spent a large portion
of their career investing in a particular mindset often refuse to consider new ideas that
disturb that mind set. For innovators, overcoming intellectual inertia and
skepticism is just part of the game. |
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